Louie Gravance
Louie Gravance is a humorous speaker, writer, former Disney Institute professor and customer experience expert, often referred to as “the guy that can make the ‘Disney thing’ work outside of Disney.” A premiere example is initiative Gravance introduced to high-level executives and employees of Bank of America entitled “The Bank of America Spirit.”

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WE MUST SERVE THE AVATAR!

In the future, a child’s imaginary friend will no longer fade and disappear with maturity.  No, rather, that figment of…

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